Payment, Return, and Refund Policy

Last revised on 6/21/2023.

Joe Fly Co., may not have nexus in other states, outside of the state of Texas. If you are taxable, please remit tax for invoices directly to your state. Do not remit unassessed sales tax to JFC until we start assessing tax on your invoices.


Fuel Surcharge – Please refer to this letter documenting this temporary requirement. Effective immediately, we will implement a fuel surcharge to all invoices as follows:

$5 fuel surcharge for all Customer Pick Up / Will Call orders

• $10 fuel surcharge for all Service / Delivery / Freight / Drop-Ship orders

Custom Orders – anything we make to custom/non-standard size.

• Not accepted for return.
• Includes but is not limited to:
     • Cut pads & Blankets
     • Pleats
     • Purchased Frames
     • Wire

Special Orders – anything we must order from a supplier to fulfill a customer request.

• Return acceptance based on supplier acceptance or if complementary to our normal product stock offering, subject to all return, restocking, and shipping fees incurred.

• Includes but is not limited to:

• Belts

• Chemicals

• e.g., degreaser, bug spray, hand sanitizer, surface disinfection, etc.

• Non-standard filters and/or filter media

• e.g., regular pleat, Mini-Pleat, MEGApleat, PerfectPleat, etc.

• Specialty filters

• e.g., HEPA, bag, auto-roll, box, panel, V-Cell, etc.

• Specialty products

• e.g., LED, Portacool, SBZU – Safe Breathing Zone Unit, UV, Victory Innovations, etc.


Non-PO Walk-in/Call-ahead orders must be pre-paid by credit card.

• We accept:

• Visa
• Mastercard
• American Express
• Discover

PO orders – in addition to Credit Card, we also accept ACH/EFT/Wire Transfer and Check:

• ACH/EFT/Wire Transfer Payments

• Remittance for each payment must be emailed to ar@joeflyco.com:

Texas Security Bank

ABA Routing Number for ACH/EFT/WIRES: 111025877

Account Number: 2036762

International Wires SWIFT: TESYUS41

• Check Payments

•  Remittance must be sent with check to:


PO BOX 678106

DALLAS, TX 75267-8106

• No personal checks accepted.

• Any charges for returned checks will be billed to the customer.


If there is a problem with your order, please immediately contact your Sales Team Member who will coordinate returns and replacements as needed. Issues must be communicated within 30 days of delivery. Supplier returns subject to additional restrictions. Custom orders are final sale – no returns accepted. Special order return acceptance not guaranteed, based on supplier, subject to return/restocking fee and shipping fees incurred. We gladly accept returns of non-custom or special ordered, undamaged, unused items in their original packaging up to 30 days after receipt, with valid proof of purchase (receipt, invoice, delivery ticket, etc.). Local customers are responsible for bringing the returned item to the local branch or paying for shipping to the branch. All other customers are responsible for return shipping to the branch. No exchanges offered – a new sales order and invoice will be created for the new items.


Returns received within 1 week of receipt – no restocking fee. Returns received 8-30 days of receipt – 15% restocking fee. No returns are accepted after 30 days.


Any unapplied credits on your account are valid for 6 months from the date of issuance.

Credit Card refunds will be assessed a 7.5% processing fee.

• Refunds will be issued against the card from the original transaction, no exception.
• If the original credit card has expired, a refund will be issued by check.

Check payments will be assessed a $30 processing fee.

• ACH/EFT/Wire Transfer payments will only be refunded by check.


In consideration of doing business with Joe Fly Co., we may loan filter frames as part of the service we offer per site. This is a zero-dollar lease and the lease will expire 30 days after you stop doing business with Joe Fly Co. At that time, frames will need to be returned to the nearest Joe Fly Co. warehouse. By paying your invoice, you acknowledge that you agree to this.


For most items, please contact your Sales Team Member.

• Safe Breathing Zone Units (SBZU’s)

• 12 months on moving parts.
• Contact sales rep to initiate the warranty process.

• Portacool

• Please visit Portacool’s warranty site for more information.

• Victory Innovations

• Please visit Victory Innovation Co.’s site for more information on registering your product and warranty.