Custom Orders (Including Pleats and Cut Pads):

• Must be prepaid.

• Not accepted for return.

Residential Orders:

• Must be prepaid.

• The only form of payment accepted is credit card:

  • Visa

  • MasterCard

  • American Express

  • Discover

• As of 11/6/2020, cash is no longer accepted at any location.

Non-Residential Orders:

• Walk-ins must prepay or have a valid PO.

• In addition to Credit Card, we also accept Checks.

• As of 11/6/2020, we no longer accept cash payments.

  • EFT Payment Info:

    Texas Security Bank

    ABA Routing Number for ACH/EFT/Wires: 111025877

    Account Number: 2036762

    International Wires SWIFT: TESYUS41

  • Please send all check payments to:

    Joe W. Fly Co., Inc.

    PO BOX 678106

    Dallas, TX 75267-8106

Return Policy:

• If there is a problem with your order, please contact your Sales Team Member who will coordinate returns and replacements as needed.

• Custom filters are final sale – no returns accepted.

• We gladly accept returns of non-custom, undamaged, unused items in their original packaging up to 30 days after receipt, with valid proof of purchase (receipt, invoice, delivery ticket, etc.).

• Local customers are responsible for bringing the returned item to the local branch or paying for shipping to the branch.

• All other customers are responsible for return shipping to the branch.

• No exchanges offered – a new sales order and invoice will be created for the new items.

Restocking Fee:

• Returns received within 1 week of receipt - no restocking fee.

• Returns received 8-30 days of receipt – 15% restocking fee.

• No returns are accepted after 30 days.

Refunds:

• Credit Card refunds will be assessed a 7.5% processing fee.

  • Refunds will be issued against the card from the original transaction, no exception.

  • If the original credit card has expired, a refund will be issued by check.

• EFT/Wire Transfer and Check payments will be assessed a $30 processing fee.

  • Refunds will be issued by check.

• Any unapplied credits on your account are valid for 6 months from the date of issuance.

Warranty Items:

For most items, please contact your Sales Team Member.

• Safe Breathing Zone Units (SBZUs):

  • 12 months on moving parts.

  • Contact sales rep to initiate the warranty process

• Portacool:

  • Please visit Portacool’s warranty site for more information: https://portacool.com/warranty-return-policy/

• Victory Innovations:

  • Please visit Victory Innovation Co.’s site for more information on registering your product and warranty: https://www.victoryinnovations.com/warranty-claim/#:~:text=One%20Year%20Limited%20Warranty,normal%20wear%20or%20tool%20abuse

For any questions about this invoices, please email ar@joeflyco.com.

We value our customers and appreciate your business.