Branch Manager – Lubbock, TX

Since 1967, Joe W. Fly Co., Inc. has provided air filtration products and services. Now in its third generation of family ownership, the company continues to provide clean air solutions with a focus on innovative solutions, long-term partnerships, and the best customer service.

Joe Fly Company is seeking a Branch Manager to join our Lubbock Branch and help us fulfill our vision to positively impact every Texan by 2025 with our products, services, people, and culture. The Branch Manager position oversees Office, Sales, and Operations staff. They have a P&L responsibility for their branch and are not only the main point of contact, but the key decision-maker for all things happening within the branch on both a routine daily-basis and long-term strategic plans.

Keys for Success:

  • Individuals that typically thrive in this position are dynamic, quick-thinking people who interact well with everyone from all walks of life
  • They must at all times have a focus on our Core Values (Customer, Family, Quality, Commitment, and Integrity) as these create the foundation for everything we do
  • We are focused on finding the right culture fit and for someone who is looking for a lifelong career; an ideal candidate for this position would be a team player who is goal-oriented, organized, proactive, and has strong communication skills and a positive attitude
  • HVAC experience is not necessary, but some management and sales experience preferred

Essential Duties:

  • Manage employee performance, branch operations, sales initiatives, and customer relations
  • Play a key role in building the team and ensure growth is always focused on the harmony of the branch: Employee relations, integration, retention, safety and welfare, positive team dynamics, and regular assessment of appropriate compensation are all vital
  • Administer payroll, track and report vacation hours, and conduct informal and formal training at all levels
  • Engage in positive daily dialogue with direct reports and ensure all employees have proper training, tools, and resources to meet the goals and tasks of their individual roles
  • Manage performance through formal and informal evaluations, determine the appropriate write-ups, disciplinary actions, promotions, and identify and fill hiring needs
  • Reward employees who exceed expectations and always consider how to utilize employees where they are best suited to match their strengths
  • Focus on health of the branch through sales numbers, cost of goods, and operating expenses; regularly review and collect the relevant data to make sound business decisions
  • Maintain, purchase, and repair all equipment related to everyday office work
  • Ensure vehicle fleet is always in compliance and coordinate routine maintenance
  • Oversee the warehouse and service operations: Coordinate efficient service routes, deliveries, and surveys, receive inbound freight and transfers, prepare shipments, maintain stock items and upcoming orders, report monthly inventory, and ensure all internal processes and procedures are followed
  • Meet with technicians on a weekly basis for safety updates and help with large workloads
  • Communicate regularly with customers to assure quality service is provided, proactively plan for future service needs, and positively resolve any disputes
  • Review A/R reports for outstanding balances
  • Coordinate and participate in sales blitzing with the sales team to acquire new accounts
  • Prospect new leads for the branch and make sales calls, orders, and quotes
  • Maintain relationships with customers by targeted outreach through lunches, events, site visits, etc., and offer additional innovative ways to reach out to customers

Benefits include, but are not limited to, the following:

  • Health Insurance
  • 401K w/100% match up to 4%
  • Profit Sharing
  • $20K Life Insurance
  • Paid Time-Off
  • Salaried position with bonus opportunities

Candidates should submit their resume and cover letter to McKenna Aaron, Employee Engagement Manager: mckenna@joeflyco.com.   

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